How Generative AI is Revolutionizing Email Communication

Ah, the dreaded customer service email. Both agents and customers alike know the drill — generic responses that feel robotic, frustrating misunderstandings, and a whole lot of “canned” communication. But what if there was a way to make emails more human, personal, and even enjoyable?
That’s where generative AI comes in, a game-changer ready to breathe life into your customer service inbox. Generative AI isn’t here to replace the human touch. Instead, it empowers agents to do what they do best — connect with customers on a personal level. Think of it like a…